Hire-A-Pod | AJB Events & Entertainment – Terms & Conditions

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1. Booking & Agreement

By placing a booking with Hire-A-Pod | AJB Events & Entertainment (“we”, “us”, “our”), you agree to these Terms & Conditions.

A booking is considered confirmed once:

• A booking form or agreement has been completed, and

• Payment (full or retainer) has been received

These terms apply to all services provided.

 

2. Payments

• A non-refundable retainer (typically £75) is required to secure your event date

• The remaining balance is due 14 days prior to the event

• Bookings made within 14 days of the event must be paid in full at the time of booking

Failure to make payments on time may result in:

• Late fees

• Cancellation of your booking

• Loss of any payments already made

 

3. Cancellation Policy

All cancellations must be made in writing.

 

Cancellation Terms:

• 180+ days before event:
  Retainer is non-refundable. Any additional payments (excluding fees) will be refunded.

• 179–60 days before event:
  Up to 50% of the total booking fee is retained.
  Any amount paid above 50% will be refunded.
  If less than 50% has been paid, the remaining balance up to 50% is still due.

• 59 days or less before event:
  No refund is available and the full balance remains payable.

Exceptions:

• In the case of death or military deployment, a refund may be issued (excluding retainer and fees) with valid documentation.

• If an event cannot legally take place due to government restrictions:

  • Payments (excluding retainer) will be refunded

  • Retainer will be held as credit for up to 12 months

 

4. Rescheduling

• We will do our best to accommodate date changes

• All payments will transfer to the new date

• If we are unavailable for the new date, the retainer is retained

• Price adjustments may apply for future dates

• A rescheduling fee may apply

 

5. Service Period & Setup

• Setup time: 60–90 minutes before start time

• Pack-down time: 30–60 minutes after service

• Service runs strictly within the agreed booking times

If your event starts late:

• Your booking time will not be extended unless agreed and paid for

 

6. Venue & Access Requirements

The client is responsible for ensuring:

• Suitable space for setup

• Access to power within 2 metres

• Adequate access for loading/unloading

• Venue permission for our services

Failure to meet these requirements:

• May result in inability to provide services

• Full charges will still apply

 

7. Additional Time

Additional hours may be available subject to:

• Availability

• Venue approval

Charged at:

• £75 per hour, payable immediately

 

8. Equipment & Conduct

We reserve the right to:

• Refuse service to guests who are abusive or unsafe

• End the service early if equipment or staff are at risk

The client is responsible for:

• Any damage caused by guests

• Full replacement or repair costs

 

9. Downtime

We aim for full operational service but:

• Guarantee at least 80% uptime

• Any downtime due to equipment failure will be partially refunded proportionally

 

10. Liability

Our liability is limited to:

• The total amount paid for the service

We are not liable for:

• Loss or damage to personal property

• Injury unless caused by proven negligence

• Indirect or consequential losses

 

11. Force Majeure

We are not liable for failure to perform due to:

• Events outside our control (e.g. illness, extreme weather, government restrictions)

In such cases:

• We will attempt to reschedule

• Refunds may be issued at our discretion (minus costs incurred)

 

12. Staff Safety

If our staff feel unsafe due to:

• Harassment

• Abuse

• Unsafe conditions

We reserve the right to:

• Terminate services immediately without refund

 

13. Intellectual Property

• All images and content remain our property

• Clients may use images for personal use only

• We reserve the right to use images for marketing

 

14. Data & Delivery

• Digital content is typically delivered within 2–4 weeks

• Files are stored for 12 months

• Retrieval after this period may incur a fee

 

15. Insurance

We hold public liability insurance.
Additional venue-specific requirements are the client’s responsibility.

 

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

 

17. General

• These Terms form the entire agreement between both parties

• If any part is unenforceable, the rest remains valid

• Failure to enforce any term does not waive our rights